WHO WE ARE
We are passionate hairdressers and beauticians based in united kingdom. Our website address is: https://sollyhair.info.
SOLLY HAIR AND BEAUTY POLICIES
An Outstanding Experience
At our Hair Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their solly hair and beauty experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
WHO WE SHARE YOUR DATA WITH
If you request a password reset, your IP address will be included in the reset email.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place API).
- Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE YOUR DATA IS SENT
Visitor comments may be checked through an automated spam detection service.
CANCELLATION
At solly hair and beauty, we do our best to make sure that all you need are taken care of. Please note that all deposits are non refundable under any circumstances, if you have to cancel or change your appointment, just let us know by amending your booking online or calling. If you inform us less than 24 hours before your scheduled time, you will loose your deposit and we cannot guarantee we will be able to slot you in. Want to find out more? Get in touch.
LATE ARRIVAL
We understand that due to your busy schedule, you may find yourself running late. If you think that you going to be late, please call and let us know. If you are more than 10 minutes late, you will be charge £10 extra, if you are over 30 minutes late, your appointment will be canceled and may be reopened or given away to another client. You will have to reschedule another appointment or wait for an available slot on the same day.
LATE BOOKING
All appointments booked from 7:30pm shall be charge an extra charge of £20 as the appointment will extend to the closing time of 8pm
PREMIUM SLOTS
All appointments from 7:30pm are an additional £20
DEPOSIT
We do collect deposit of £25
REQUIREMENTS
For ALL services, please ensure your hair is properly washed and blow dried, unless you require that as an extra service. please note failure to do so may result to extra charges.
BRAIDS: Please bring only pre-pulled extensions for your appointment unless you are willing to purchase in the salon
WIGS: Please ensure your hair is brought to the salon five days prior to your appointment to avoid an extra charge of £15 if you bring your hair on the same day it is an extra £20
PRODUCT REFUNDS AND CANCELATIONS
REFUND POLICY
we do not offer refunds under any circumstances exchange only, providing the product bought is unopened and not used.
CANCELLATION POLICY
If you purchase an item but then decide to cancel the order, please contact us or cancel the order using online. If the order has not yet been dispatched, we will immediately cancel the order and refund you. If the order has already been dispatched, then you can return the item for a refund (see Returns Policy above).
COVID-19 PRECAUTIONS
Your Safety Matters
Here at solly hair and beauty your safety and the safety of our staff matters to us. Please ensure you take some time to read up our Covid-19 regulations and that you adhere to our processes and procedures to ensure your safety and ours. If you have any questions, please do not hesitate to contact us.
FAQs
WILL THE HAIR SHED OR TANGLE?
The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.
WILL I BE CHARGED CUSTOM DUTIES?
Custom duties depend on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
WHAT IF MY ORDER DELIVERY WAS DELAYED?
We definitely will deliver your order in time under normal circumstances. While shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
